By the end of the course, students should be able to meet the following objectives:
- Summarize basic troubleshooting methodology
- Outline common troubleshooting techniques in the Workspace ONE UEM Console
- Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM Console
- Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
- Outline common application management troubleshooting techniques in the Workspace ONE UEM Console
- Summarize common troubleshooting techniques for email management in the Workspace ONE UEM Console
- Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services
- Outline useful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™
Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants.
This course requires completion of the following courses:
1. Course Introduction
- Introductions and course logistics
- Course objectives
2. Fundamentals of Troubleshooting UEM
- Outline software troubleshooting logic and support methods
- Explain how knowing the core components process flows can help troubleshoot product issues
- Explain how knowing the integrated components process flows can help troubleshoot product issues
- Identify different Workspace ONE UEM log files
3. UEM Console Troubleshooting
- Outline the best practices for UEM console issue troubleshooting
- Identify common group management and assignment-related issues
- Outline common UEM console system setting and roles issues
- Understand how analytic events can be used to identity platform errors
- Summarize the steps of collecting and analyzing Workspace ONE UEM console logs
4. Integration Troubleshooting
- Outline the common enterprise integrations in Workspace ONE UEM
- Outline the common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
- Troubleshoot issues related to Directory Services integration
- Identify directory user and groups synchronization issues
- Troubleshoot issues related to certificate authority integration
- Explain VMware Workspace ONE® Access™ integration and VMware Workspace ONE® Intelligent Hub troubleshooting techniques
5. Endpoint Troubleshooting
- Compare the endpoint connection topology in Workspace ONE UEM
- Outline useful tools and resources for endpoint troubleshooting
- Summarize the best practices for device enrollment troubleshooting
- Explain device connectivity troubleshooting techniques
- Understand how to identify and resolve profile-related issues
- Identify common compliance policy issues and potential root causes
6. Application Troubleshooting
- Understand different types of applications and troubleshooting scoping questions
- Review application management configurations
- Summarize the general tools and resources for application troubleshooting
- Describe the general logic of troubleshooting public applications
- Understand Internal application issues and potential causes.
- Explain purchased application troubleshooting techniques
7. Email Troubleshooting
- Review different email architecture and workflows
- Summarize common errors associated with email profiles
- Identify tools and resources for email troubleshooting
- Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques
- Outline PowerShell integration issues and techniques to address them
8. UAG And Edge Service Troubleshooting
- Review UAG architecture and edge service workflows
- Understand UAG general configurations
- Explain how to utilize UAG-related troubleshooting tools and recourses
- Identify and resolve common Content Gateway on UAG issues
- Summarize VMware Tunnel™ on UAG troubleshooting techniques
9. Additional Troubleshooting Tools
- Describe how Self-service Portal helps administrators and empowers end-users to solve issues
- Understand how Workspace ONE Assist can help endpoint troubleshooting
