By the end of the course, you should be able to meet the following objectives:

• Implement a structured approach to troubleshooting
• Resolve common issues that occur in a VMware Horizon environment
• Troubleshoot issues with linked and instant clones
• Configure the Windows client
• Identify the correct log level for gathering logs
• Optimize protocols for best end-user experience

Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.

VMware Horizon 8: Skills for Virtual Desktop Management

This course also requires knowledge of the following:

• Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
• Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
• Configuring Active Directory services, including DNS, DHCP, and time synchronization
• Restricting user activities by implementing Group Policy objects
• Configuring Windows systems to enable Remote Desktop Connections
• Building an ODBC connection to an SQL Server database

Course Introduction

• Introductions and course logistics
• Course objectives

Overview of Virtual Desktop Troubleshooting

• Structured approach to troubleshooting configuration and operational problems
• Applying troubleshooting methods
• Documenting the steps to resolving the problem

Command-Line Tools and Backup Options

• Using command-line tools
• Backing-up and restoring VMware Horizon databases

Troubleshooting Horizon Linked Clone Desktops

• Describe the components that make up a VMware Horizon desktop
• Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
• Highlight the best practice for optimizing a VMware Horizon desktop
• Troubleshoot common problems with VMware Horizon desktops

Troubleshooting Instant Clones

• Discuss how instant clones are created
• Discuss what gets logged when an instant clone is created
• Discuss the keywords to look for in the logs when troubleshooting instant clones
• Discuss how to troubleshoot problems with instant clones

Windows Client

• Correctly configure the Windows Client
• Identify the correct log level for gathering logs
• Enable the required SSL configuration level for the environment

Ports and Protocols

• Discuss the key ports on a Horizon Environment
• Discuss protocols used in the Horizon Environment
• Understand the benefit of optimizing Blast
• Become familiar with the optimization features for Blast
• Implement GPO changes for Blast
• Become familiar with the causes for Black Screens
• Discuss how to troubleshoot Black Screen problems
• Identify problems encountered when applying GPOs
• Discuss how to troubleshoot GPO-related problems