ITIL4 Foundation Bridge


ITIL4 Foundation Bridge

Bridge your ITIL® v3 Foundation certification to ITIL® 4 Foundation.

The ITIL® 4 Foundation Bridge course is what professionals with ITIL® v3 Foundation certification need in order to understand the changes from ITIL® v3 to ITIL® 4, prepare for, and pass the ITIL® 4 Foundation certification exam. 

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization''s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.  

Attendees of this course will receive an exam voucher for the ITIL® 4 Foundation exam.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Important Note

The ITIL® 4 Foundation Bridge course is a blended experience where time spent in self-study pre-work is an essential element of the course. Specifically, students are expected to spend 6-12 hours studying the following key sections in the e-learning course that is provided with this course:

  • Key components of ITIL® 4
  • Key concepts of service management
  • Four dimensions of service management
  • Seven guiding principles
  • Continual improvement model
  • Service value chain


This course qualifies you for the following PMI® Professional Development Units (PDUs):

  • Technical: 5
  • Strategic: 3
Total: 8

  • Key IT service management concepts
  • How ITIL® guiding principles can help an organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the to interconnect
  • Know the purpose of key ITIL® practices
  • Preparation to sit the ITIL® 4 foundation examination

Any person that is ITIL® v3 Foundation certified and wants to keep their certification current with the ITIL® 4 Foundation Certification. 

Required Prerequisites:

ITIL® v3 Foundation Certification

Follow-on Courses:

ITIL® Practitioner (4995)

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use, and interaction of 7 ITIL® guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes   
  • The ITIL® service value system
  • The service value chain, its inputs, and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL® practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
  • The purpose of the following ITIL® practices:
    • Information security management
    • Relationship management
    • Supplier management
    • Availability management
    • Capacity and performance management
    • Service configuration management
    • IT asset management
    • Business analysis
    • Service continuity management
    • Deployment management
    • Release management
    • Monitoring and event management

Upcoming Classes

Dates Location GTR  
Jun 10 (11:30am-7:30pm) EST
Jun 23 (8:30am-4:30pm) EST Guaranteed to Run
Jul 8 (8:30am-4:30pm) EST
Aug 12 (8:30am-4:30pm) EST
Sep 9 (8:30am-4:30pm) EST


Whether you need assistance scheduling a class for yourself or for your group, GCA's Education Account Manager's will craft a customized training solution to meet the needs of your organization.