Customer Experience Management Training

Avaya

Featured Course

0392

Avaya Aura® Call Center Elite Implementation and Configuration

Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura® Communication Manager.


  • Call center components, concepts, and terms
  • Perform an initial call center configuration
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
  • Avaya Aura® Call Center Elite features of Avaya Aura® Communication Manager
  • Create and test call vectors
  • Avaya's call center applications used with Avaya Aura® Call Center Elite