Collaboration & Unified Communications Training

Avaya

Featured Course

0651

Avaya Aura® Communication Manager Administration

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.


  • Avaya configuration and solutions with Avaya Aura┬«
  • Hardware components
  • System duplication and backup options
  • Types of telephones
  • Important boards and media modules
  • Use Avaya Site Administration to manage:
    • Dial plan and feature access codes
    • Analog and digital stations
    • IP stations
    • Call park, bridged call appearance, and other basic features
    • COS and COR
    • Abbreviated dialing
    • Call forwarding
    • Call coverage