This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of adopt and adapt. In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.
ITIL® is a registered trademark ofAXELOS Limited, used under permission ofAXELOS Limited. All rights reserved.
The course prepares you for the AXELOS® ITIL Practitioner exam. To achieve the ITIL Practitioner certificate, you must score at least 70 percent on the hour-and-45-minute, open-book exam that consists of 40 case study-based multiple-choice questions. The ITIL Practitioner certification is worth three credits toward the ITIL Expert award. You will prepare for the exam during the course and then take the exam at a later date.
Whether you need assistance scheduling a class for yourself or for your group, GCA's Education Account Manager's will craft a customized training solution to meet the needs of your organization.